Clares Office Supplies - Clares Returns Procedure - Office Products

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Returns ProcedureClares Return Policy

If you don't require an item, Clares will collect it next working day - FREE of charge*

If you are returning items to us please make sure that you have your delivery note number available at the time of contacting us.

Products which may be returned are:

1) Faulty products - All products are guaranteed for one year.  Faulty products may be returned within the one year period for credit/exchange/repair under warranty, depending on product.

2) Unsuitable or Purchased in Error - If an item is unsuitable or has been purchased in error this can be returned so long as it is in original, unmarked packaging and a credit will be given as follows:-
1 - 30 days Full Credit
31 - 60 days 90% Credit
61 - 180 days 80% Credit


Products which may not be returned:
1) Used products which may not suit the customer's requirement.

2) Specials - Furniture, equipment (unless damaged).

3) Unused Cartridges over 6 months old.

*Your Name
*Account Code
Company
Delivery Address
     
*Delivery Note Ref:
Postcode
  this number can be found on your delivery note
 
Product Code 1
Quantity
Product Code 2
Quantity
Product Code 3
Quantity
Return Whole Order
Reason for Return
*dependent on area  
* fields marked with an asterisk are mandatory
Returns Procedure