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Fastrack User Guide (2.36mb)



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Exceeding Expectations

FREE Next Day Nationwide

Guaranteed 99% Service Level on all 24,000 stocked lines. In the main, deliveries are made by our own fleet of pink vans, and for far reaching areas, our strategic partner is FedEx. We guarantee a friendly and professional service backed up by sophisticated real-time tracking information.

No Minimum Order

Service

If you are a small business or a small cost centre of a larger company it is not always practical to exceed minimum order restrictions. At Clares, only buy what you need. We have no hidden costs. If your order is over £100 we will send you a Free Gift as a little thank-you.

Did you know that we stock around 4,500 consumable products for next day delivery!



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Guaranteed 99% Service Level

As confirmation to our service commitment, Clares have been accredited with ISO 9001 for our Quality Systems and we now have a system that is reported to exceed their requirements.

Over the last 8 years we have not had any minor or major non-conformance. As a further commitment, Clares have been awarded Investor in People. Clares vision is simple: "Delight our Customers". We will achieve this through our people continuing to provide unbeatable delivery and excellent Customer Services.

FREE 30 Day Trial

Sometimes it is difficult to gauge if a product is suitable until you see it. With Clares you can try before you buy on all stationery items, ensuring our products meet with your approval. If you are not completely happy with the product, we will collect the goods free of charge and give you a 100% refund. It's as simple as that! If you wish to raise a return, please keep the original unmarked.

12 Month Product Guarantee

You have complete peace of mind when you buy your office supplies from Clares. All products bought from us will be guaranteed for 12 months against any defect. In the event of failure, we will replace or refund you in full.

No Quibble Return Policy

We will not give you any hassle, just call our Customer Services Team (0845 68 68 000) and we will take care of the rest. Please contact us within 30 days of purchase.

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